| 1. |
Who manufactures the TravelMate?
We invented/designed/patented the TravelMate and manufacture it ourselves
in the USA. |
| 2. |
How can I know from an unbiased
source that you provide good products and service? Some of our our
customers have published detailed reviews on the TravelMate and published
them elsewhere on the internet. Here are a couple of reviews that we are
aware of: Review
#1 and Review
#2. TravelMates have also been reviewed on the radio. Click
here to listen to three women describe their experiences with the devices
in a radio interview. One of our previous customers wrote a review
on her TravelMate buying experience at the website EPINIONS. |
| 3. |
Is the TravelMate available in
American stores? Not at this time. |
| 4. |
Is the TravelMate reuseable?
Yes. It is environmentally and pocketbook friendly— meaning it can be washed
and reused many times. Cost per use is just a few pennies. |
| 5. |
Does the TravelMate meet FDA
requirements? Yes. It meets all current U.S. government regulations
for Class I (non-indwelling) urine collection devices. |
| 6. |
What do I do with a used TravelMate
if clean water to wash it isn’t available? Buy several and put the
dirty ones in a plastic zip-lock bag. Wash them all at once when you find
clean water. |
| 7. |
Can females write their name
in the snow with the TravelMate? Yes. |
| 1. |
How many years
have you been in business? We were founded in 1995
as a family-owned business. In 2000 we entered the medical
device market with TravelMate female urinary products.
There are two of us who run the day-to-day office operations,
answering e-mail, fulfilling orders, etc. You can find
out more about our company by clicking
here. |
| 2. |
What safeguards
do you have to protect my credit card information?
We've contracted with CyberSource to handle our on-line
credit card processing. They use secure servers. |
| 3. |
What is your SPAM policy?
You won’t be getting any from us. We don’t like unsolicted e-mail and think
the majority of our customers feel the same way. |
| 4. |
Foreign Orders? Yes, we ship
to most countries. View the currency
calculator to find out the approximate cost of your order in your country’s
currency. |
| 5. |
Delivery time?
Most orders are shipped the same day received. (Orders
placed on Saturday and Sunday ship out on Monday) You
should receive your order within a week if you live
in the USA and two weeks if you live elsewhere. |
| 6. |
Packaging?
Orders are shipped in padded manila envelopes or brown
boxes for international orders. Orders placed within
the USA are shipped in a small box labeled “Priority
Mail“. |
| 7. |
Customer Service?
You can speak with a REAL, LIVE PERSON at 208-691-1020
who will answer TravelMate-related questions from 1:30
pm to 7:00 pm Pacific Standard Time. You may also e-mail
us. We usually answer e-mail within two hours between
1 pm and 8 pm Pacific Standard Time.. |
| 8. |
100% Guarantee:
If for any reason you are not completely satisfied with
your TravelMate purchase from Shalin, Inc., just return
it for a 100% refund of the products within 60 days
of purchase (shipping is not eligible for a refund). |
| 9. |
Privacy Policy: All information
collected on the order forms are confidential. We don’t like SPAM, and
assume you don’t either, so our policy is to not sell, rent, or give away
any of the information you provide us. You won’t hear from us again unless
you write first, we have to recall items that we sent you, or there is
some kind of billing problem. |
